Career Opportunities with Comprehensive Community Health Centers

Careers At Comprehensive Community Health Centers
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Patient Experience Volunteer

Department: Glendale Medical
Location: Glendale, CA

SUMMARY 

Patient Experience is a priority at CCHC and in order to achieve that, we need amazing volunteers to serve as representatives for the organization. As a Patient Experience Volunteer, you will have the opportunity to exchange with all the patients that walk through our doors. The volunteers are stationed in our various clinic lobbies to help create a welcoming environment, while being informative and supportive.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  •  Greet and welcome all patients that enter the facility
  •  Direct patient traffic accordingly
  •  Promote in-house current events (e.g. health education classes)
  •  Patient tracking, noting our contact with those we’re exchanging with
  •  Distribute, monitor and maintain new patient packets
  •  Assist patients with form/document completion (e.g. Fam PACT or warm handoff to Covered CA)
  •  Distribute and collect post-visit patient satisfaction surveys for all patients
  •  Assist patients with patient portal enrollment, overview of features and initial log in
  •  Demonstrate patient portal features (e.g. messaging, review of labs and visit summary)
  •  Ensure waiting room is consistently neat and presentable, along with being stocked with appropriate health education and marketing materials. This will apply to triage, exam rooms and MA work areas as well
  •  Clerical duties may also be required as necessary

 HELPFUL SKILLS 

  • Strong Customer Service
  • Bilingual

 REQUIREMENTS

  •  Must be at least 18 years old to be able to work directly with patients
  •  Must past background screening
  •  Be available for a 2 to 3 hour orientation
  •  Be available for at least a 2 hour training
  •  A minimum of two hours per shift (we have morning and afternoon shifts)
  •  Minimum of one shift per week
  •  Minimum of three month commitment

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